About the Board

Our mission is to support our members by providing services to enhance their ability to conduct businesses ethically, competently and with integrity.

A Close Look at the Board of REALTORS

The Berkshire County Board of Realtors® is a strong and thriving trade association geared to service professional real estate licensees in the region. Only those who pledge themselves to a higher level of ethical business practice can elect to join the Board and can use the term REALTOR®.  Currently there are over 500 REALTORS in Berkshire County, and over 1 million nationwide. Our focus on education and learning is paramount – enhancement of professional practice is a key initiative for our Board.

Berkshire County Board of REALTORS Board of Directors

The Officers of the Board are elected by the membership at the Annual Meeting in October and are comprised of brokers and sales agents throughout Berkshire County. The REALTOR® Board of Directors typically meet every 6 weeks. (special meetings can be called by the President)

The Multiple Listing Service Board of Directors

The MLS Board is comprised primarily of broker-owner Participants of the Service, also elected at the Annual Meeting. These candidates represent not only our diverse region, but also of diverse business types. The MLS Board is comprised of no more than three sales agents, at least one broker-owner from each council, and brokers specializing in various markets as well.

State & National Directors

The Berkshires are provided 2 state director positions based on our size percentage compared to other boards in Massachusetts. These two positions are appointed by the current year president, along with one alternate director. The President of the Berkshire County Board of REALTORS® is granted, by MAR bylaw, a seat on the Massachusetts Board of Directors along with our 2 representatives. Additionally, there is one regional Vice President elected from Western Mass that also receive a vote on the MAR BOD, and this selection is made by all state directors in the Berkshire, Hampshire, Hampden and Franklin counties. Every 2-4 years that candidate is from Berkshire County. Finally, those members who run for an election to National leadership and obtain a seat on the NAR board of Directors are granted an automatic appointment to the MAR Board of Directors.

You can submit suggestions for the Board to consider, or reach out and contact them (shown below) to discuss any issues you may have. The Board takes member input very seriously and considers all requests and suggestions.


You can submit suggestions for the Board to consider, or reach out and contact them to discuss any issues you may have. The Board takes member input very seriously and considers all requests and suggestions.

Professional Staff

Sandra J. Carroll, Chief Executive Officer

Email: Sandy@BerkshireRealtors.com, Phone: (413) 442-8049 x 11

Sandy Carroll is the Chief Executive Officer of the Board of REALTORS® and the Multiple Listing Service and has been with the organization since 1995. Since joining the association, she has served in many capacities on the state and national level. In the area of association management, she served as the Chair of the Massachusetts Association Executives Committee in 2002 & 2010, Chair of the New England Association Executives Conference in 2003, and in 2004 was one of only 20 Association Executives nationwide to hold at seat on the National’s Association Executives Committee. Sandy was awarded the Omega Tau Rho Medallion of Service in 2009.

Sandy was chosen as a speaker for the joint US / Canada Association Executives Institute in Vancouver, where she spoke on the topic ‘How to Survive and Thrive’ before her peers in North America. At the state level, Sandy Carroll served on the Agency Implementation Committees, Technology Committee, Issues Grass-roots Work Group, Electronic Forms Workgroup, Professional Standards Committee, Online Education PAG and was the Association Executive Liaison serving on the Massachusetts Association of REALTORS® Executive Committee in 2003 and 2011. She has earned her RCE (Realtor® Certified Executive) Designation, ePro Management (Internet Professional Designation), ITI (Instructors Training Institute Designation) and is a certified Professional Standards Administrator.

Sue O’Brien, Member Services Administrator

Email: Sue@BerkshireRealtors.com, Phone: (413) 442-8049 x 10

Sue O’Brien has been with the Board since 1998 and in 2010 changed job focus to include the handling of all accounting functions of the Board, including payables, receivables, tax reporting and financial reporting. She also handles member inquiries and support, MLS oversight and one-on-one training. Sue maintains contact with the MLS vendor and works with the staff, board of directors and membership in determining the future services of the MLS.

In addition to her duties as the bookkeeper, Sue has also been certified as a Professional Standards Administrator and handles the processing of Ethics Complaints, the Arbitration of Business Disputes and Requests for Mediation. She interacts with state legal counsel to ensure the Berkshires are in compliance with NAR regulations and in providing fair and lawful hearings on matters relevant to the Code of Ethics. Sue is the staff liaison for Grievance & Professional Standards as well as the REALTOR® Community Service Committee.

Linda Buttlieri, Member Service Coordinator

Linda is the most recent hire, and her job’s focus is in handling all member needs, verification of MLS data, financial accounts receivable and technical and policy support.  She is the first line of communication with our members via the phone and support help desk. Whatever needs a REALTOR has, Linda will help find the resources to serve their business better!


Past President’s and Past Boards